Frequently Asked Questions

LISTING MEMBERSHIP

What forms of payment do you accept?
We accept all major credit cards and debit cards – MasterCard, Visa, American Express, Discover and others.

Will I be able to update my listing information after signing up?
Yes. Once you have completed the sign-up process you will be directed to create your listing, preview your listing, then submit your listing. For future updates and changes, simply login to your My Account section and select “Edit Listing.” You may modify all information submitted for your listing page at anytime.

How long will it take for my listing to be activated?
Your listing will be online and active immediately once you complete and submit your listing details. We encourage you to complete your profile with as much detail and personality as possible. This is the storefront for your practice and future patients will be able to search your profile instantly.

In what order are profiles displayed?
Profiles are shown in order based on distance away from the searched location up-to a 50 mile radius. Listings closest to searched location will be shown at the top of the list.

How will people find my profile in your directory?
There are many ways our visitors may find your profile. They may be referred by a search engine (such as Google, Yahoo!, or Bing) which has previously indexed the contents of your profile on our site, or they may use the “Find a Therapist” search form located throughout TherapyTribe.com.

In addition, we feature our therapists prominently throughout our online support communities using Geo-targeting technology. We advertise aggressively year-round in top search engines such as Google, Yahoo!, & Bing. Plus, our ads appear prominently on many other leading websites that display sponsored ads from the Google and Yahoo! distribution networks including: WebMD, MayoClinic, About.com, CNN and many more.

Will my subscription automatically renew?
Yes. For your convenience, monthly and yearly subscriptions are automatically renewed. Continuity is important for search engine optimization – pages that go offline frequently are less effective that those that stay consistent. If you do not wish to renew your membership please use Cancel Account form within My Account – Billing Details section to request a cancellation at least 3 days prior to the end of your contract renewal date.

What is your refund policy?
Your satisfaction is our top priority. If you are not completely satisfied for any reason within 30 days of signing up, simply use the Cancel Account form within My Account – Billing Details section to request a cancellation. If you are on an annual contract, your full payment will be promptly refunded, no questions asked.

FREE MEMBER WEBSITE

Who can take advantage of this Free Therapist Website Offer?
All active members of the TherapyTribe directory can take advantage of this free therapist website offer. Membership is $20 per month or $199 per year.

Is this an introductory offer?
No, this is not an introductory offer and it will always be free to members of TherapyTribe directory.

Will you offer customer support for the free websites?
Yes, excellent email support will be available to answer any questions you have.

What if I already have a website with my own domain name?
If you have an outdated website or are paying anything monthly or yearly for your website, it makes sense to transfer to us. Transferring your website content and images to your new website is as easy as using Microsoft Word. We also include step by step instructions for transferring your website domain name.

Need help setting up website?
If you don’t have the time you can hire us to create a beautiful therapist website for a one-time fee of $99. Fee includes initial set-up and design. In addition, your designer will be available for email support and edits for up-to 3 months.  If you have an existing website we will copy the content for you to the new website. If you don’t have a website, complete our simple questionnaire about your practice and we’ll do the rest!

Will my website be Search Engine Optimized (SEO)?
The great thing about our websites is that we create them from our members listing page.  Therefore, we can auto populate your practice details, location and specialties and use this information to make sure your web pages are correctly set up for SEO including proper title tags and descriptions.  Thus reducing user error when creating a website.

Why WordPress websites?
WordPress is now powering 25% of all websites on the internet today because of its reliability, rich feature set and ease of use. Well known websites that use WordPress are CNN, The Wall Street Journal, LinkedIn, UPS, IBM, Samsung and many more.

Do I need experience with WordPress?
No experience is necessary. WordPress is designed to be user-friendly and has help info on every page. We have also provided a step by step guide to help you along from getting started to going live.

Do I need to buy a domain name (example.com)?
A domain name is not required but highly recommended. Otherwise, a website without your personalized domain name would look like this: janesmith.tribesites.com. We provide step by step details in your website dashboard about how to purchase a domain name.

Can I transfer my domain name to your website?
Yes, we provide step by step instructions in your website dashboard about how to transfer your domain name.

Can I include email with my domain (jane@example.com)?
Yes, we provide details in your website dashboard about how to get email set up with your domain name.


Didn’t answer your question? Please send us an email and we’ll get right back to you!