Here is a list of frequently asked questions regarding our listing membership.
What forms of payment do you accept?
We accept all major credit cards and debit cards – MasterCard, Visa, American Express, Discover and others.
Will I be able to update my listing information after signing up?
Yes. Once you have completed the sign-up process you will be directed to create your listing, preview your listing, then submit your listing. For future updates and changes, simply login to your My Account section and select “Edit Listing.” You may modify all information submitted for your listing page at anytime.
How long will it take for my listing to be activated?
Your listing will be online and active immediately once you complete and submit your listing details. We encourage you to complete your profile with as much detail and personality as possible. This is the storefront for your practice and future patients will be able to search your profile instantly.
In what order are profiles displayed?
Profiles are shown in order based on distance away from the searched location up-to a 50 mile radius. Listings closest to searched location will be shown at the top of the list.
How will people find my profile in your directory?
There are many ways our visitors may find your profile. They may be referred by a search engine (such as Google, Yahoo!, or Bing) which has previously indexed the contents of your profile on our site, or they may use the “Find a Therapist” search form located throughout TherapyTribe.com.
In addition, we feature our therapists prominently throughout our online support communities using Geo-targeting technology. We advertise aggressively year-round in top search engines such as Google, Yahoo!, & Bing. Plus, our ads appear prominently on many other leading websites that display sponsored ads from the Google and Yahoo! distribution networks including: WebMD, MayoClinic, About.com, CNN and many more.
Will my subscription automatically renew?
Yes. For your convenience, monthly and yearly subscriptions are automatically renewed. Continuity is important for search engine optimization – pages that go offline frequently are less effective that those that stay consistent. If you do not wish to renew your membership please use Cancel Account form within My Account – Billing Details section to request a cancellation at least 3 days prior to the end of your contract renewal date.
What is your refund policy?
Your satisfaction is our top priority. If you are not completely satisfied for any reason within 30 days of signing up, simply use the Cancel Account form within My Account – Billing Details section to request a cancellation. If you are on an annual contract, your full payment will be promptly refunded, no questions asked.
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